Lowes Magazine Issue 119

SURVEY

Client Survey 2021- the results

AS PART OF OUR CONSTANT ASSESSMENT OF OUR service and where we might improve it for our clients, every two years we undertake an in- depth client survey, asking you to let us know your views. We have recently completed out 2021 survey with over a third of advised clients responding to provide their views and feedback. Thank you to everyone who responded to our questionnaire; your time and comments are very much appreciated. In this year’s survey – coming as it does in our 50th year and after 18 months of unprecedented interruption and uncertainty in all our lives – we have seen our standing with clients rise even further. In almost all the key areas

you have rated our service higher than in our 2019 survey. Two highlights for us are our investment advice which 97.15% rated highly, and also the clients who would recommend our service to their family friends and colleagues, which has gone up from 95.78% to 97.06%. Independent Financial Advice is by its nature a personal service so we are very pleased to have scored so highly with so many of our clients. We won’t be resting on our laurels but will continue our efforts to improve our performance, always looking to do the best for our clients.

Clients who rate Lowes as ‘very good’ or ‘good’ in this year’s survey

Level and quality of contact 96.34%

Staff helpfulness 98.48%

Depth of knowledge 97.90%

Integrity 97.54%

Client service 96.49%

Investment Advice 97.15%

Professionalism 97.83%

Client survey comments:

Over 97% Clients who would recommend Lowes to family, friends and colleagues and agree with the Lowes philosophy of “where personal finances are cared for personally”

I feel confident that every aspect I have to discuss with my finances will be dealt with professionally - very reassuring. So much appreciated during these worrying times. Ms. B. Williams

I would recommend Lowes services to all my friends. They are professional, helpful and reliable. I have been very happy with the service I have received. Ms. D. Heaney

You have looked after our modest investments with care and expertise for as long as you’ve been in business. We are very happy for this to continue. Thank you! Mr. & Mrs. I. Willson

Average star rating 4.66

Thank you to all who participated!

12 Lowes.co.uk