Lowes Magazine 122

LOWES

Building for the future

Engaging with new technology will enrich the development of Lowes, both in terms of the opportunity to be more efficient and streamlined as a business and also, in the advice and service that we can provide to clients, including adding to the ways we engage and communicate with our clients. In his role, Andrew will work to understand the things our clients want to see from Lowes - and ultimately be the driving force in implementing these changes. “We are very much aware that some clients will be far more comfortable using digital services, for example. Part of my new role will be to ascertain what clients want from us and how they might want to interact with us in the future whether through the advice we provide or the service they receive,” Andrew explains. “We need to adapt to meet those different needs and I can see the role of the adviser changing as we offer different options for clients.” It is important that when a business grows it does not lose touch with its clients, which is why, Adele says, her role is about enhancement and engagement. “Over 50 years, Lowes has built a strong reputation as a company which provides the best quality Independent Financial Advice for our clients and their families. It’s very important to us that we keep the Lowes ethos and principle of providing financial advice in a way that is personal to each client. A large part of my role will be to help improve our service offering, making it more efficient, more attractive and more valuable to our clients.” In their new roles, Andrew and Adele will be more involved in strategic projects and the development of the business. “We’ll be looking at things from much more of a ‘bigger picture perspective’, seeing where we are as a business and how we get to where we want to be – making Lowes the ‘go to’ company for financial advice,” Andrew says. Adele adds: “We’ll be using our knowledge and experience to help further develop the business strategy for Lowes and, along with the rest of the senior management team, drive Lowes forward to become the best organisation it can be, with the ultimate aim of helping even more people build and maintain their wealth and to do our best to help them realise their life dreams.”

HAVING MARKED OUR FIRST 50 YEARS IN 2021, LOWES is now looking to our next 50 years as a company. Two longstanding members of the Lowes team, Andrew Gardiner and Adele Baillie, have undertaken new roles within Lowes to focus on helping to take us into the next phase of our growth, through which we intend to be recognised as one of the best Independent Financial Advice businesses in the North East, as well as continue to attract clients from around the UK. Andrew and Adele joined Lowes within months of each other in 2006. Andrew joined the company as a Trainee Adviser and subsequently became a Consultant and, as part of our development plans, he was recently appointed as an Associate Director of Lowes Financial Management. Adele joined Lowes as a Marketing Assistant and over the years worked to become Marketing Manager. She has now taken on a new position, where as the Head of Business Enhancement and Engagement, she will lead the expanding Marketing and Business Development teams in widening the Lowes brand externally as well as further improving and enhancing our already excellent service proposition. Talking about our plans for the future, Andrew says: “We want Lowes to be the company of choice for savers and investors whether in the North East or around the UK, as well as solicitors and accountants who need an expert partner to help their clients in their financial planning. “Lowes has always been a forward-thinking company. Developments in technology and the size we are now mean we can look to take Lowes to the next stage in its journey. This will include opening new offices in the North East and beyond, such as our new office in Middlesbrough. That is a very exciting prospect for everyone at Lowes and I am particularly looking forward to being a part of the development and expansion process. At the heart of what we want to do is to build on our client and advice proposition and enhance the experience that our clients receive from us.”

6 Lowes.co.uk